Assistance with having renewal processed

[ESQ_IT]

Hello,

Our license is expiring this Friday, and I sent a renewal purchase in 4 weeks ago. I contacted support about why it hadn't been received yet a couple of weeks ago and was told they were waiting for the money to go through. I've confirmed with my finance department that the money was sent this week, but we still haven't received our license renewal. I've contacted support through the original ticket (that they closed) and haven't heard back, and have also contacted them through the contact form. I also tried calling the North American office but it said there were no agents available. Is it possible to get someone to look at our ticket today? With this weekend being easter holidays I don't want to risk waiting and having it down for the entire holidays.

 

[N_G]

You can renew online using your credit card and the process is immediate?

 

[ESQ_IT]

The order was already made as a Wire Transfer under Order-ID: 670608768

We have already sent the wire transfer to the bank unfortunately, so I'm not sure I can do that without double paying.

 

[KyriacosS_3CX]

Hello,

I have had a chance to talk to the team, and you should also get the same info from them:

As of this morning the funds have not yet arrived. We recommend that you use a credit card to renew, as there are just two days left, and when the original transfers concludes the team can discuss with you how you prefer to handle the case.

Alternatively you can wait.

In either case if you can supply the bank transaction / payment details VIA THE TICKET - not here - the team can try and check what the status/hold up might be.

 

[Evolute IT]

The order was already made as a Wire Transfer under Order-ID: 670608768

We have already sent the wire transfer to the bank unfortunately, so I'm not sure I can do that without double paying.

Is there a specific reason you need to pay by wire transfer?

Usually we only do this for very big licenses that don't fit on a credit card... not for everyone.