Att Transfer of queue calls fails on android app

[GBC_James]

Device Info
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Phone Model: all android mobile phones
Firmware Version: NA
App Version: 16.4.1.120

Additional details
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Handset: NA
Contacts:NA
Connection: wifi, 4G
Server Information: v16.0.5.622
Server OS: Windows Server 2019 Standard
Server version: v16.0.5.622 Update 5


Hi
We are running v16.0.5.622 on Windows Server 2019, and some of our staff are working from home using the 3Cx for Android app (latest version)
When they are logged in to their call queue and take a call, if they use att transfer, after pressing "Join", the caller is dropped, and the person they were transfering the call to is placed in the queue and gets the intro prompt and hold music until the next available agent answers,

This does not happen using the ios app, or the google chrome web client.

I have created a test queue to try and replicate it and I get the same error when using android app.

Blind transfer works ok.

Is there a knack to attended transfers on android? The process Att Transfer- talk- join seems straight forward....

Thanks All

 

[GBC_James]

Wow, no one?????

 

[KyriakosP]

Hi @GBC_James,

We cannot reproduce the issue you describe on Update 6. Please perform the described scenario on the current Update 6 version, and if the issue persists, report back with your device info, and updated version info for Android OS, PBX and host OS.