Solved Attended transfer no caller id

[leendertvdk]

Good morning,

When we answer an external call on a Yealink T44U and transfer it using an attended transfer, the original caller’s number is not displayed on the screen during the transfer.

With a blind transfer, the original number is displayed correctly on Yealink T44U

Does anyone have an idea what the cause of this might be? Previously, we had Greenstream without any issues in this area.

 

[paulodagraca]

Hello leendertvdk,

This is some configuration in the Yealink phone, where you need to add this line:
account.1.refresh_remote_id.enable = 1

Paulo

 

[leendertvdk]

Hello leendertvdk,

This is some configuration in the Yealink phone, where you need to add this line:
account.1.refresh_remote_id.enable = 1

Paulo

thanks, it is solved