Attended Transfer Not Working in Windows Switchboard

[Frank86]

I have set up the 3CX Windows client to use drag-and-drop attended transfer (under settings > advanced settings > behavior), but it still only does blind transfers, even when pressing CTRL while dragging.

All extensions are set up to accept multiple calls and to use attended transfer.

3CX and Windows clients are all on the latest version.

 

[YiannisH_3CX]

Hello @Frank86

Are you using the client as a softphone or in CTI mode? Do you have an IP phone connected to the same extension as well?

 

[Frank86]

Hi,
Yes, I have an IP phone connected to the same extension. I think the softphone is set up in CTI mode. Will confirm when the user gets in this morning.

 

[Frank86]

Hello @Frank86

Are you using the client as a softphone or in CTI mode? Do you have an IP phone connected to the same extension as well?

The Windows client is in CTI mode. It's set up to do a drag-and-drop attended transfer (settings > advanced > behavior), but it only performs a blind transfer, whether or not we press CTRL while dragging.

 

[YiannisH_3CX]

If in CTI mode it should not matter but as a test make sure that you are answering the call from the windows client and try the drag and drop again.

 

[Frank86]

Just tested it. If the Windows Client is in CTI mode at the time of the call, the attended transfer works even through the desk phone. If the Windows client is in softphone mode, the attended transfer only works when the user transfers the call through the Windows client, not through the desk phone.