Audio Delay

[ivandave]

Hello Everyone, can someone help me out.

I have issues with my calls, everytime I call I can hear the other line right away but for some reason they cannot hear me or my line is not clear to them for the first 10 seconds.

Thank you for your help

 

[leejor]

I assume that this is only on outside calls?
What type of trunks/sets are you using?

https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[ivandave]

Hello,

Yes, it happens when I do outbound calls.

• 3CX Version - 18.0
• Server OS - where will i see this?
• Is the 3CX Server Hosted and where? - where will i see this?
• IP Phone Make/Model/Firmware version - where will i see this?
• Provisioning Method: - where will i see this?
• Trunk Provider or VoIP Gateway Make/Model - where will i see this?
• Has the Firewall Checker passed: where will i see this?
• Are custom Phone Templates being used: where will i see this?

I am feel terrible and i am sorry, I have not a slightest clue what I am doing or am i even doing it right. Im not tech savvy and I have only followed some very spoon fed steps to set-up my 3cx on my desktop and connect my voip provider to it.

 

[ivandave]

And now there is another problem, my calls get disconnected after 40 seconds or 1 minute. I have been calling my mom and testing the phone calls. sometimes it takes time for her to hear me when she picks up the phone call and sometimes its all good. Now during the test she told me that my line just cuts after some time like 40 seconds or so. she cant hear me but i can hear her for a while but after some seconds or so the line disconnects.

I really need to get this straightened out. I work freelance and I'm the only one using the system.

I have no clue what to do, I would really appreciate the help. I need to be able to work for my family.

Thank you,

 

[Evolute IT]

And now there is another problem, my calls get disconnected after 40 seconds or 1 minute. I have been calling my mom and testing the phone calls. sometimes it takes time for her to hear me when she picks up the phone call and sometimes its all good. Now during the test she told me that my line just cuts after some time like 40 seconds or so. she cant hear me but i can hear her for a while but after some seconds or so the line disconnects.

I really need to get this straightened out. I work freelance and I'm the only one using the system.

I have no clue what to do, I would really appreciate the help. I need to be able to work for my family.

Thank you,

Did you install the system in the Cloud or on-premise (on a PC locally or a Raspberry Pi) ?

On-premise you need to check for SIP ALG on your router (the way to disable it varies from device to device.)

Otherwise, DM me and we can setup a remote control session to figure this out.

 

[ivandave]

Did you install the system in the Cloud or on-premise (on a PC locally or a Raspberry Pi) ?

On-premise you need to check for SIP ALG on your router (the way to disable it varies from device to device.)

Otherwise, DM me and we can setup a remote control session to figure this out.

Hello Frederick,

Thank you for replying to me.

I have installed my 3cx on my pc, I downloaded it from the website.

I have no idea what and SIP ALG is on my router im sorry.

I am DM'ing you now. Thank you