Audio disconnects

[Christian klarer]

Hi There
I got a strange behaviour with a 3cx installation.

Build: V18 Update 2 307 on premise professional

11 Users total, all of which making calls via the 3cx desktop app.

With 2 users i got similar problems. Sometimes a call disconnects the microphone audio after a couple of minutes. Meaning they hear the other party
but it's not possible to answer. Sometimes the audio quality worsens just before it goes away. This happens on both, internal and external calls.
Customer said, he'd sometimes been able to get the mic back if he mutes and unmutes the other party.

Any hints on this?

 

[VasilisV_3CX]

Hi @Christian klarer,

Can you provide more info? Where PBX where is it hosted? Also just a note that you're not running the latest version and you may want to update that.

As this is only happening for 2 users, are there any things in common between the two? Are they using the same headsets? Are they local to the PBX or remote? Is it reproducible?

 

[Christian klarer]

PBX is on Premise, just updated it.
Problem is mainly in homeoffice, tried pbx delivers audio (no change)
Tried with or without vpn (no change)
Headset is jabra evolve 75, the other person uses another headset at home but the same result.
I'll try with webclient tomorrow