Audio files not playing

[rjtx667]

3CX Phone System Version3.1.2434.0

this is the error I get:

[MS007005] Call(20) Ext.100: Failed to open file "C:\Program Files\3CX PhoneSystem\Bin\..\Data\Ivr\Prompts\Sets\8210986B-9412-497f-AD77-3A554F4A9BDB\record_your_message.mp3" to play on EP 0000001A@. 'silent' RTP stream will be sent.

If I look in :

"C:\Program Files\3CX PhoneSystem\Data\Ivr\Prompts\Sets\8210986B-9412-497f-AD77-3A554F4A9BDB\record_your_message.mp3"

the file is there, but the error message has "bin\..\" which I am not sure why that is there.

Has anyone else seen this problem?

 

[archie]

Can you hear a sound when playing this file with Windows Media player? (on the same box where 3CX is)

 

[NMN]

How are the files encoded (mono/stereo, PCM, bitrate in khz and resolution in bit)?

I believe the recommended parameters are: PCM, 16bit @ 11khz, mono.

HTH

NMN

 

[SY]

How are the files encoded (mono/stereo, PCM, bitrate in khz and resolution in bit)?

I believe the recommended parameters are: PCM, 16bit @ 11khz, mono.

HTH

NMN

No it is not correct. Recommended is 16bit@8kHz mono.

Anyway, it depends on DirectShow filters installed.
You may install "K-lite codec pack". It is a very good set of reliable DirectShow filters for different formats.