Audio issue after upgrade on 1 computer

[matthew83]

I have an interesting issue that is really confusing. After this latest upgrade I have 1 windows client that the mic works on external calls but the speaker audio does not.

When calling inside the company mic works and speaker audio work.

Ive tried
1. reinstalling softphone
2. Using a different bluetooth headset
3. disabling the local firewall
4. remaking the extension

Any ideas would be greatly appreciated.

 

[YiannisH_3CX]

Hello @matthew83

It does look like you one way audio issue that is not due to the audio settings of your PC. Try the echo test of the PBX as a first test and see if you can hear your voice. If you can run the firewall checker and see if all tests pass. What do you use for external calls?

 

[matthew83]

I am using net2phone for external. Keep in mind that this issue is only 1 client onsite out of the 200 that are at the same site.