AuthenticationInvalidCredentials: 5.7.0 Denied

[hornetsoft]

I have recently upgraded the server to latest version and service pack and now the email will not work.

I have released the ip by going to dynamic restarted server waited put the static ip back and restarted server.

I have checked the ip 3CX has in the portal it matches the fqdn and ip I have on 3CX I am running out of ideas

 

[hornetsoft]

Standard Version 15.5.15502.6

 

[YiannisH_3CX]

Hello @hornetsoft

Please navigate to Settings / Licence and click Edit and then OK. Then try testing the email function again.

 

[hornetsoft]

Just tried that still the same does it need a services restart or reboot of server ?

 

[hornetsoft]

I will mention something not sure it matters when I setup the 3cx it picked up a wrong wan ip X.X.X.90 when the ip is actually X.X.X.89 so i switched the network to dynamic restarted the services waited 20mins then switched back to fixed and typed the correct ip .89 and restarted services it now looks correct everywhere and the FQDN and 3CX customer portal are correct.

Could the rogue .90 address be somewhere by mistake ?

 

[YiannisH_3CX]

The activation was probably done with the wrong IP so the activation server has the wrong IP. That is why i suggested refreshing your activation (that is what the Edit - OK does), so that the activation server could update. Please give it some time before trying again and let me know if the issue is resolved.

 

[hornetsoft]

Still the ame issue 24 hours later

 

[YiannisH_3CX]

Please send me a personal message with your FQDN so we can check a few things on our side

 

[hornetsoft]

Cant see a PM option anywhere