Auto Answer Page v20

[rpsmike]

We recently updated from v18 to v20, and one of the things that broke was auto answering when phones are paged. Our page dial code is *39, and previously when we paged a phone, it would auto pickup. In v20, the phone rings and the person has to pick the phone up to answer the page which defeats the purpose of the page. Anyone else run into this issue or know how to fix it?

We have the DEFAULT department; everyone is in it.
User Operations is enabled for everyone in the department.
The extensions who page are Managers.

Using mostly Yealink T54W, with some SNOM D785.

 

[Alphabetic]

I suspect the person making the paging doesnt have the correct permissions/role so its just going through as a call.

 

[rpsmike]

I suspect the person making the paging doesnt have the correct permissions/role so its just going through as a call.

The initiator is using the Manager role. The receiver has the Receptionist role. Everyone is in the same department.

 

[AlexanderJHanna]

Make sure that the extension doing the paging has "Call Operations" selected under view.