Auto answer the incoming call

[developerzeeshan]

Hi sir how can i auto asnwer the incoming call for a agent extension when ever call comes to that agent it auto received and status goes to crm

 

[VasilisV_3CX]

Hi @developerzeeshan,

There is an option in the new 3CX Windows App but the agent can disable it themselves, and it cannot be forced.



You can find it under Settings >> Advanced Settings.

With regards to opening the CRM when the call comes in, you can configure this in Settings >> Advanced Settings >> Behaviour:

 

[developerzeeshan]

can you tell me why its ping this url some times and majority its not ping the url as i am receving call in this extension ringing type

 

[VasilisV_3CX]

Hi @developerzeeshan,

How often does it not open the Contact URL? Is this intermittent or can it be reproduced? Have you ensured that your popup is not being blocked?

 

[developerzeeshan]

Can you tell me one more thing how can i transfer the call from crm is there api to transfer the call

 

[VoIPTools]

Currently 3CX does not offer a REST API for performing transfers (Except for the 3CX Call Control API). However, 3CX has announced a new REST API which is expected later this year. We do not have any information about what will be possible with this new API, but I am hopeful that it will include one or more transfer APIs. In the meantime, if you need a solution now, you can take a look at our VoIPTools REST API. We have several different transfer APIs for 3CX.