Solved Auto Clean option for Call Recordings

[GiannisAn]

Hello,

I am planning to enable Remote Archiving and i would like to verify the below items before proceed.

1) Is it possible to send to the remote location the call recordings from specific users and not for everyone?
2) When i click to enable the option Archive Schedule Policy it displays the message : "3CX will automatically archive all recordings to a remote location when enabled. Ensure that Auto Cleaning Options does not conflict with Automatic Archiving Policy. Warning: All current recordings will be archived." The option to auto clean the recordings after X days from the local path of the server that 3CX runs, is it under Recordings --> Quota -- > Auto Cleaning Options (Click on "Automatically delete all recordings from local recording folder older than XX days" ) ? If this correct, what time is it running because there is not option to choose it. You can only choose the days.
3) Anything else that i should be aware before enabling this option ?

Thank you in advance

 

[DimitrisL_3CX]

Hello @GiannisAn ,

Remote archiving will upload all your recordings to the remote server and then remove them from the local drive once it is done.
There is no option available to remote archive specific users unless you do it manually by selecting the recordings you wish to archive.
You will need to disable the auto-cleaning of call recording so it doesn't affect the remote archiving.
The Auto-cleaning option will delete any recording that is older than the days specified. This runs once every 30 minutes and check if there are recordings that need to be deleted.

 

[GiannisAn]

Hello @Dimitris_3CX ,

Thanks for replying back.

Can you please let me know how we could it manually for specific users ?

Would be possible to create a group, add these users i want in the group and then enabling remote archiving for this specific group ?

 

[DimitrisL_3CX]

You can manually select the recordings you want to archive by clicking the checkbox next to the recordings.
Navigate to Management Console >> Reporting >> Recordings. Then the Archive button will be available. You will need to have the Remote Archiving enabled and configured.

There is no option available to schedule remote archiving for specific users or groups. You can only set it up for all the recordings.

 

[GiannisAn]

Thanks for the confirmation.

This case has been resolved!