AUTO CLIP ROUTE

[MAGTEL SYSTEMS]

One of our clients uses 3CX. The customer requires that when the customer receives a call from outside, the same person should receive the same call the next time they call

 

[SweetAction]

This is doable with CFD, requires you to log every CID and answering agent and then check that on each new call in.

 

[VoIPTools]

The other thing to consider is the availability of the agent at the time the call is received. The agent could be unavailable so you will need to check and provide an alternate destination. If you need help, we can build a custom solution for you.