Auto login/logout queue

[bru2]

Hi

Is it possible to login/logout (queue) the users automatically according to the general office hours?
The extensions should be still reachable for internal calls also outside the office hours, but the "Auto Switch" options in the "Forwarding Rules" sets the status to "Away" or "DND".

 

[Evolute IT]

Hi

Is it possible to login/logout (queue) the users automatically according to the general office hours?
The extensions should be still reachable for internal calls also outside the office hours, but the "Auto Switch" options in the "Forwarding Rules" sets the status to "Away" or "DND".

There's no way without the auto-switch feature, which when on DND usually logs out from queues.

 

[bru2]

Is there a workaround for this case?

 

[Evolute IT]

Is there a workaround for this case?

As I said, there is no way.

A "workaround" would be to use an API like @VoIPTools.

 

[VoIPTools]

We have a REST API for logging agents out of queues. For example, we do this with our 3CX Auto Logout tool.