Auto Presence Info

[arronlorenz]

I've been searching for information on automatically setting presence in the Windows or Web app. I found an older thread saying the windows app had a setting to change auto presence. The image appears to be an older version of 3CX and I can't find those settings in the current version.

https://www.3cx.com/community/threads/auto-presence-info.67635/

I'd be interested in any information regarding how presence works in 3CX. We're currently using a combo of desk phones, web app, windows app, and android. Thanks!

 

[Evolute IT]

The legacy Windows client has a feature in it to put the status to Away after inactivity. The new DesktopApp currently doesn't have that feature tho.

As for in general, there are 5 statuses:
- Available
- Away
- DND
- Available 2
- Do Not Disturb 2

The Available and DND are used for auto-switch feature of the system (which can put the user into the status for in/out of office hours.)

Then, from the Webclient, DesktopApp and mobile apps, you can also set a status temporarily for a specific period of time, after which it reverts back to the previous status.

https://www.3cx.com/docs/manual/pbx-extension-management/#h.9yxv8i6pczil

 

[ChrisC_3CX]

To add what @ConceptsWeb mentioned, the Away status will also automatically be set during break times.

 

[joshl]

The automatic features are great. But the issue really is Users DO NOT use it. They forget or don't care.

In large environments, it is really helpful if the windows/mac clients could set the status as "away" when users step away or go to lunch for unscheduled breaks after x minutes of no PC activity.

We really need the feature brought back in the new v18 client or some way to offload this task from the user.

 

[ChrisC_3CX]

As this is not currently possible with the 3CX Desktop App, I'd recommend taking a look in our Ideas Section to see if anyone else posted a similar feature request and upvote it.