auto save form data automatically from call center

[hgmnetwork]

Hello, in many calls the call center if the agent gets lost(forgot) and does not give you save data is stored is not so it is a problem if you slip up.

I'm looking for ways to make automatic to hang the call so the data is either saved as the agent another call comes in, so you save that step and we make sure 100% that what is written is stored.

Does anyone know how to do this? I think it would be very good even have this option in the auto call center agents store data. for future releases.

or if anyone knows or tells me that file you could set it to php or javascript or jquery to change and that auto store or by generating the event incoming call first generate the event store.

So you could then share the code so that all have

Thank you and sorry for me english. im spanish

 

[Marah Sayaman]

Hello!

Usually, agents are asked to report or save the data in the CRM. Here at Tenfold we made something that deletes that step and saves the details of the call while it is being made.

Our CTI solution at Tenfold taps the CRM database and directly links it to your Elastix system. What happens in every call is that the number is matched to a record, and automatically the call is logged. If a match is not found, the agent can create a lead/account for the caller immediately using our pop-up window.

All the calls, inbound or outbound, will be logged and the data will be available to you on the dashboard.

You can learn more about the process in this article: https://www.tenfold.com/blog/AutoLogCalls

If you're interested in using Tenfold, message me and I'll be glad to help.

Marah Sayaman
Product Support Specialist
http://www.tenfold.com
[email protected]