Autodialer ( call duration)

[mahmoud.helmy@cairoairpor]

How get call duration after (make call) is there any way to do that ?? Any components or parameters c# code help me please !!!!

 

[xcobean]

Hello,

the best bet (for now) is CDR Logs.

 

[edossantos]

the best bet (for now) is CDR Logs.

This is the only option at the time being.

 

[Nicolas-PS]

Hello,

Is possible get the CDR logs from CFD dialer after a make call?

 

[VoIPTools]

You would need to host your 3CX server on-prem or with a cloud provider that allows access to the CDR files.

Note that the CDR files have a start and end time, but this duration includes the entire time the call was connected to 3CX and not necessarily how long the caller was speaking with an agent --consider, for example, the time waiting in a queue.

While it is possible to create an IP Socket client to communicate with 3CX and receive CDR data, I personally do not recommend this approach. The primary concern being that you could miss call information if the socket connection was down when the call came in. There is no way to get missed call information later with this approach. However, with the CDR file approach, you can always catch up with missed calls.

I assume since you are after the call duration information, that you are OK with getting this information after the call has been disconnected. The CDR files are only created once the call is complete.

If you have access to a secure shell (Linux) or to the 3CX server desktop (Windows), then you can use free tools like WinSCP or FileZilla to download the CDR files. If you want an automated process of getting the data into a SQL database, we can help. I encourage you to take a look at our 3CX Exporter tool.

 

[edossantos_sipcaller]

Hello @mahmoud.helmy@cairoairpor,

Depending on the call flow that you execute, SIP Caller might be of help here. SIP Caller is a cloud based dialer that seamlessly integrates with 3CX. It connects to your system as a remote extension, to make calls using your own phone lines.

SIP Caller provides detailed call by call records, which include the call duration. However, this is only for the call connected to the SIP Caller extension. If SIP Caller makes a call, and reproduces some prompt and / or collects DTMF input, then the call duration will be there. However, if you need that SIP Caller transfers the call to a queue, that's possible but the duration of the call between the agent and the customer will not be in the call report.

We can help in case of being interested in trying this out.