cfd call flow designer

  1. Simple Saturday call routing

    First time using CFD. Trying to build a simple call route, on Saturdays, between 7:30 AM and 1:00 PM, to route incoming calls to ring group 818. Please check out the attached pictures and point out anything I might have wrong. I think I have the call flow correct, but when I try to build it...

  2. CFD v20 - Add extensions into queues

    Evening all, We are currently trying to implement a CFD in which if a queue reaches 2+ calls it automatically logs a user extension into the queue to assist with the calls and then once it drops below this threshold to automatically log them out. I have found...

  3. Outbound Dialer

    I need the destination of my dialer's calls to hear a phrase. Currently, when the dialer makes the call, the person who hears the message is the originator who dialed the cfd code.

  4. How to make an internal call from a call flow

    Hello, I am working on a call flow where the incoming caller is greeted, prompted for various info, then placed on "hold" (music plays) while an internal call is placed to an agent. If the agent answers, the caller is announced including some of the info that was collected from them. Then the...

  5. Route calls using CFD

    Hi, I need to create CFD where a client is prompted to a enter a route name( customer will say the route name) and then prompted for the time of the day AM or PM. System will then lookup that route and AM/PM in a spreadsheet/database and depending on result from spreadsheet/database route the...

  6. CALL ID EN CALL FLOW DESIGNER

    Hola, Es posible asignar un callerID para una llamada entrante? ejemplo, si tengo llamada entrante a un ivr y marque una opcion y esta pase a la cola llegue pero la la llamada entrante tiene que llegar con un callerid en particular. Es posible hacerlo con call flow?

  7. REST Call with userPhone and callerPhone params

    Hello guys Is there any possibility to configure a REST call (GET/POST) and send the userPhone(client) number and the callerPhone number? How can I do that? Is there the possibility to pass the session.ani vairable to the URL? For example...

  8. route calls between two queues

    Hi, I'm looking to route calls between two queues based on the status of an extension, exactly if that extension is in DND status, the call should be route to the second queue What i currently have but that not working and i don't see why. For more details
    • lsh
    • Thread
    • cfd call flow designer queue automation status
    • Replies: 7
    • Forum: Call Flow Designer
  9. kinetix

    CFD - Inbound call to SPx

    We have a scenario where a client would like to have an INBOUND call answered with a message (can do this with DR). Then, they would like to immediately move that call into an available Shared Parking location. Does anyone know if this is something CFD could accommodate? The specific use...

  10. Run a callflow from within Dialer

    Good day How do i run a callflow from within a dialer. The callflow is extension 851 and the dialer is 850 or is it better to change the callflow to its own dialer. Thank you
  11. Elijah Metherd

    Flow based on number dialed.

    Hello everyone. We have 5 DIDs that all point to the same IVR. The first choice for user is to talk to our contact center. When a user selects option one, I need that call transferred to a Que based on the DID they dialed. Example: if they called in to 123-456-7890 and press 1 it goes to Que #1...

  12. Autodialer ( call duration)

    How get call duration after (make call) is there any way to do that ?? Any components or parameters c# code help me please !!!!
  13. adam.beckett

    CFD condition based on DID

    I'm trying to set up a condition in a Call Flow that will direct a call based on the DID. this is not at the start of a call flow, so inbound rules are not suitable. Essentially what I'm trying to do is if DID = X then route to Y. then loop through all of our different DID's using branches. The...

  14. CFD Transfer to Ring Group, Desk phone shows transfer instead of ring group name

    I have a CFD app created as our IVR Digital Receptionist. When an option is chosen in the CFD app, it transfers the call to various ring groups. When the desk phone shows that a call is coming in (via the ring group), it shows that the call is transferred from the CFD Extension instead of...

  15. Call flow with multiple date and time scenarios - enterprise annual v18

    Hello, We are using an enterprise hosted subscription via 3cx partner. I have a call flow configured with below timings and need to additional timings for date range and for a specific month, not sure how to append it with current timings: Current timings and later: M-F: 8:30 to 17:00 Sat ...
  16. David_K

    Automate calls and play an audio file

    Hello A customer is asking if with their 3CX they can automate calls to a list of numbers, and then play an audio file to recipients who pick up calls Is this possible with CFD?

  17. Survey in CFD to map results to my Database

    Hey there. I am designing a survey in 3CX CFD. How do i collect the surveys from my 3CX PBX and map it to my database? I'm using 3CX pro 8SC
  18. YCall

    caller id and outgoing call application

    Hello! Help, please. We launch the outgoing call application. The caller id "MakeCall" is sent to the provider(We check that), not the main trunk number "+7999******", so we get what is on the screenshot. How to send the correct number "+7999******" to the provider and make the CFD app work? I...
  19. 10m

    NEED HELP WITH USER INPUT COMPONENT

    Hello All. I am trying to create a CFD app with a user input component in the call flow. The intention is that the caller is required to dial a 3 or 4-digit number which is an extension, so in the user input option for the Valid Input I field, I put a transfer call component. My problem is that...
  20. abdallahessam

    CFD Outbound AutoDialer Error

    Dears,
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