Automate download specific call recordings

[MrZabudske]

Hello. I was wondering if anyone knew of a way to set something up to be able to download all the calls from a specific DID (or any inbound calls to a specific phone number) for the last 7 days and have it run every 7 days.

I know where the call recordings are on the server but they are broken down by extension so writing a custom app to copy them wont work in this case as I only need calls calling into a specific number.

Thanks for any help/advice.

 

[Evolute IT]

You can use the reports. They will have a link to each call recording in it.

 

[VoIPTools]

If you want to automate the process, you can import the CDR files 3CX can optionally create. This will give you call details including what number the caller dialed. With this information, you can identify which calls meet your criteria. Unfortunately, there is not a direct link between the CDR information and the associated recording, but you can typically match to the correct recording based on the extension, the date and time the call was initiated, and the date and time of the recording file on disk. The last step is to schedule the download of the files.

Of course another challenge may be getting access to the physical CDR and recording files if your 3CX server is hosted in the cloud.

We have automated most of this process with our 3CX Recording Manager tool. With our tool you can configure which recordings to download by group and/or queue, and external and/or internal calls, but it performs the download either in real-time or nightly rather than once every 7 days. The one feature we would have to add to Recording Manager is the ability to select only calls that came in on a specific list of DIDs. We built this feature to send recordings to a company that evaluates the content of the recording. This company searches for specific keywords, and also scores how agents handled the call. We could certainly help you automate your specific process.