Automatic Backup Twice

[veiliant]

Hello,

We have a backup setup to do Every Sunday at midnight, and the rotation is set to 2.

It's happening with 2 our of our PBX's. there is a backup at 9PM then once again at midnight.

I can't seem to find where the settings are to find why the backup is firing off at 9PM. When the automatic is setup for midnight.

Any help would be appreciated.

Thanks

 

[veiliant]

Oh yeah both are running 3cx V16 SP3

 

[AWS2P]

Hi,
have you checked scheduled tasks in MC?
is your pbx local or cloud?
Is it Debian / windows?
Is time/date ok on PBX?
Is the PBX in the right timezone ?
where are folders for backup? local ? cloud? FTP ?

 

[veiliant]

Hi aws2p,

have you checked scheduled tasks in MC?
in MC?

is your pbx local or cloud?
both are cloud

Is it Debian / windows?
both are debian

Is time/date ok on PBX?
yes

Is the PBX in the right timezone ?
yes

where are folders for backup? local ? cloud? FTP ?
it's FTP

Thanks

 

[AWS2P]

in MC?

PBX admin = Management Console

 

[JohnS_3CX]

Do you have failover on this machine?

Can you disable the backup and wait 1 day to see if either:

a) No backups occur at all
b) 1 backup occurs (instead of the 2 you saw)

 

[veiliant]

Sorry we only do backups every sunday, so here are my findings.

When disabled it, no backups occur.

When i re-enabled the backup, 2 backups occur again. 1 that goes off 3 hours before scheduled time, then 1 that goes off again at scheduled time.

 

[AWS2P]

have you tried to delete and recreate a new backup task?
Have you tried a local backup on local hdd? is there same double backup done or single one as expected?

 

[JohnS_3CX]

Any chance the time of the PBX machine is being changed by anything?

Have you tried rebooting the machine yet?

 

[veiliant]

have you tried to delete and recreate a new backup task?
Have you tried a local backup on local hdd? is there same double backup done or single one as expected?

How do i delete and recreated a backup task?

For scheduled backup, i just see "Enable Backup Schedule" I've turned that off and turned it back on again.

I will reboot the PBX's this evening.

 

[JohnS_3CX]

Hi @veiliant

If the reboot does not resolve this issue, please proceed with a ticket to Support