Automatic Silent Mode

[YannickBourdon]

Hi everyone,
Do you know if there is a way to force an android/IOS 3CX App to be in silent mode based on a time/schedule basis ?
Thank you.

 

[VasilisV_3CX]

Hi @YannickBourdon,

Are you wanting the mobile app to receive internal / direct external calls after hours or no calls at all after hours?

Is the extension a part of a queue?

 

[YannickBourdon]

Hi,
The config :

1 Trunk SIP¨with 3 DID
3 Extensions with only 3 smarphones with 3cx app
Each DID as an inbound rule to the corresponding Extension
Each Extension has an autoswitch to be available between 7AM and 18PM.
No Queue, No IVR

What i want to do :
Between 7AM an 9AM ( in office hours, status avalaible ), i'd like to know if there is a way to make the 3CX App goes silent moden automaticaly ( autoswitch ? or other ).
thank you

 

[VasilisV_3CX]

Hi @YannickBourdon,

Thanks for clarifying. You want the app to go silent while still receiving calls or you want them to not be disturbed at all (like DND)?

If you want them to receive calls, there is no native way to set this. Some models of mobile phones allow for time based silencing, but bear in mind that this will silence the entire phone rather than just the 3CX app.

 

[StevenTillson02]

As they mentioned, each extension has their own functions. No IVR needed.