Background Music / Repeated Tone

[trazesec]

We have the requirement from our regulator "Adding synchronized sound to the recorded call, which is a regular and recorded sound along with the main sound, such as Background Greeting message the type of which is background music or background Bell, and it shall be repeated every period of no more than five seconds or the call includes a two‐dimensional echo without affecting the clarity and quality of the sound in the original call."

Is there a way to configure a repeated sound or a background music during the phone conversation (not just when the user is on hold but as they are talking with us) ?

Thanks

 

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I dont think its possible natively but you can get integrations to do this

https://voiptools.com/product/3cx-recording-beep/