Backup notification on hosted

[nicojmb2]

Hi,

I've noticed that after migrating to 3CX Hosted, I no longer receive backup notifications.

Also, the option is missing from the font settings.


Any solutions?

 

[KyriacosS_3CX]

Hello,

Is this related to: https://www.3cx.com/community/threads/v20-backup-notification.125974/ ?

 

[nicojmb2]

Hello,

Is this related to: https://www.3cx.com/community/threads/v20-backup-notification.125974/ ?

Hi, no, the other post is because the notification settings changed in on-premises environments in v20.


I'm referring to hosted instances, where that option isn't available.



Regards!

 

[KyriacosS_3CX]

Hello,

For 3CX Hosted there is an AlwaysOn setting notifying the PBX admins (and us) if a backup fails, while for success no email is sent. This cannot be altered, hence no option is shown.

This is inline with the overall concept of Hosted, where we take care of the PBXs maintenance.

 

[nicojmb2]

Hello,

For 3CX Hosted there is an AlwaysOn setting notifying the PBX admins (and us) if a backup fails, while for success no email is sent. This cannot be altered, hence no option is shown.

This is inline with the overall concept of Hosted, where we take care of the PBXs maintenance.

OK, understood.

In any case, please consider this for future updates. Some companies, like ours, have monitoring systems and want to know if the backups worked.

Regards!

 

[NikosT_3CX]

@nicojmb2 the main idea on this is that if you are a partner with lets say 100 or 200 Hosted by 3cx PBXs, do you want
every morning to wake up and have 200 Emails for successfull backups ?
At the end this becomes unmanagable.
If you have emails only for the ones that failed, you can focus directly to these ones and check what is happening fatster
without having to go over all and check them one by one.

 

[nicojmb2]

Hi,

Not all instances are managed by Partners; some clients are independent and want to receive the email.

In our case, as a partner, we have an automated system with Zabbix that processes the emails and indicates whether they are valid or not.

But there's no problem; I'll pass this information on to the end client.

Regards!