Backup's not working - Broken Pipe

[bhatoyjatinder]

I keep getting this error for a specific PBX, i've searched the forums, about making idle times and all that stuff to 0. All of our other PBX's can backup to this FTP fine.


Your 3CX backup failed due to the following reason(s):
System.IO.IOException: Unable to write data to the transport connection: Broken pipe.
---> System.Net.Sockets.SocketException (32): Broken pipe
at System.Net.Sockets.NetworkStream.Write(Byte[] buffer, Int32 offset, Int32 count)
--- End of inner exception stack trace ---
at System.Net.Sockets.NetworkStream.Write(Byte[] buffer, Int32 offset, Int32 count)
at FluentFTP.FtpDataStream.Write(Byte[] buffer, Int32 offset, Int32 count)
at System.IO.Stream.CopyTo(Stream destination, Int32 bufferSize)
at System.IO.Strategies.BufferedFileStreamStrategy.CopyTo(Stream destination, Int32 bufferSize)
at System.IO.FileStream.CopyTo(Stream destination, Int32 bufferSize)
at System.IO.Stream.CopyTo(Stream destination)
at _3cxNetBackupAndRestore._3cxBackup.UploadTemptoDestination()
at _3cxNetBackupAndRestore._3cxBackup.FinishingTask()

Please Advise.

 

[Alejandro_3CX]

Hi @bhatoyjatinder

First of all, you have to check that there is enough space on the main disk and also enough space on the ftp server used.

On the other hand check the following in that FTP Server

1) Disable connection limit on FTP server
2) Disable the connection timeout on the FTP server or increase this value.

Make sure the FTP server that 3CX is connected to has been configured according to our FTP configuration guides. Below you will find links for Windows and Linux servers. Read the one that applies to your scenario:

Using an FTP server for 3CX backups - Windows
https://www.3cx.com/docs/ftp-server-pbx-backups-windows/

Using an FTP server for 3CX backups - Linux
https://www.3cx.com/docs/ftp-server-pbx-backups-linux/

Have a great day!