Bandwidth.com Inbound MMS Not Working

[Justin Estruch]

Hello,

I was just going to ask is MMS supported with Bandwidth.com before diving down this rabbit hole?

Reason being, I am setting up a new system with Bandwidth.com as the trunk and everything works besides inbound MMS.

Inbound SMS, Outbound SMS, Outbound MMS all work but Inbound MMS does not work. In the chat, I receive the image loading message but the picture never loads.

https://www.3cx.com/partners/sip-trunks/usa/ lists Bandwidth as supported for SMS but doesn't mention for MMS.

Thanks,
Justin

 

[Alejandro_3CX]

Hi @Justin Estruch in this guide is mentioned SMS/MMS

You have to enable it

1. Select your location and navigate to the “Messaging” tab, enable the “SMS/MMS”, “V2 Messaging”, select the application you created and save changes.

According to US legislation (A2P 10DLC SMS), SMS numbers must be registered with a wireless carrier to avoid being blocked. This only applies to A2P numbers (Application to People) and not P2P (People to People). Follow this guide to register your phone numbers

If you keep having issues with the MMS, please open a technical support ticket with us to gather the logs and also with your VoIP Provider.

Thanks!