Basic Call Waiting

[tudubster]

I am a new member and just helped someone migrage from Analog to 3CX. I have used FreePBX and was able to achieve this by creating multiple lines if needed but I can't find a way to do so in 3CX console after registering yealink 54W. Any tips on this as the person I helped is having to walk from desk to desk on new incoming calls.

 

[craigreilly]

Call waiting is a basic part of the system...
open the user
goto forwarding rules
ensure "accept multiple calls" is checked.

Now - if this is not a direct call - but a ring group, and the member is on the phone, then they do not get to answer a new call to the ring group until they hang up and the line is clear.

 

[tudubster]

Call waiting is a basic part of the system...
open the user
goto forwarding rules
ensure "accept multiple calls" is checked.

Now - if this is not a direct call - but a ring group, and the member is on the phone, then they do not get to answer a new call to the ring group until they hang up and the line is clear.

Sorry should have stated a ring group* is the work around I am looking for... This is a hosted on 3CX cloud solution. Would be as simple as adding all phones under one user*?

 

[craigreilly]

What I do is after x seconds have it bounce to the ring group again so it requeues all available phones.
If it eventually needs to Goto a voicemail - have several ring groups. So rg1 goes to rg2 goes to rg3 goes to voicemail. Each one set to 20 seconds.