Beeping on Android phone app

[scottforrest]

My Customer is having a continuous beeping noise on almost all calls on phone app.

I have tried re creating this on my ios phone but not experiencing this,

I have asked them to solely try just Wi-Fi and just 3G/4G but still getting beeping noise, tried deleting and re adding app also but didn't make any difference.

This is happening to both users on site.

Can anyone help?

Thanks,

Scott

 

[KyriakosP]

Hi @scottforrest,

Please check this post and provide more info so we can check.

 

[scottforrest]

• Phone Model: [HTC Desire | Samsung Nexus S...] Huaweii P30
• 
  
• Android Version: [Android 10] Android 11.0.0.138
• 
  
• App Version: [16.0.1.X] 16.6.2.89
• 
  
• 3CX PBX Version: [V16 Update 7 (16.0.7.1078)] / [Windows | Debian | Raspberry Pi] v16.0 Update 8 (Build 9)

• Network Connection: [WiFi | LTE] / [IPv4 | IPv6] Customer advises she mostly uses 3g/4g

• Client is on the same network as the PBX or not? Customer is only using the phone apps at the moment (remotely)

Nothing is switched on that could be effecting on mobile like the DND or call options.

 

[KyriakosP]

If the beeping sound is heard while reconnecting due to bad connectivity conditions then you can do some network checks to confirm signal, bandwidth, latency etc.

Also, I would suggest to try out our latest beta app that improves on call reconnection. If this issue persists also with the beta app, get a verbose log from the app while the issue occurs and PM me to investigate further:
a. Go into the app's 'Settings', then 'Advanced' and enable the 'Verbose Logging' option.
b. When the issue occurs, use the 'Send Log Report', i.e. the last option in 'Settings'> 'Advanced'.
c. After you select the 'Send Log Report' option, you can now disable the 'Verbose Logging' option.