Best call report to show a call coming into a Q using QCB

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Hi support

I was hoping the call report would show me the full length of a caller coming in to being serviced but it doesnt.

Because you can only specify in/outbound call I cannot see the QCB making the outbound call so the full length of a call isnt on one report (that I know of).

Is it possible to do a report that will tell me how long a specific call waited in the queue?

 

[VasilisV_3CX]

Hi @kieferschild,

I'm afraid this isn't possible at this moment. Even using the current reports on offer, they aren't specific to QCBs, so you'd have to sift through calls to find the (QCB) label then calculate the wait times by adding things together through the legs which is too time consuming.