best strategy for "Night Mode"

[zooeyhall]

Hi! I have implemented 3cx Small Business for one of our branch offices. There are only 4 phones at this location.

Currently it is setup so that when a call comes in, it rings the receptionist's phone for 10 seconds and then moves to a call group where it rings all the phones.

I want to setup something so that--during evenings and weekends--the receptionist can switch-on an option that sends the caller to a voice message: "We are currently closed. Please call xxx-xxx-xxxx if this is an emergency".

I know I will probably have to setup something in the Digital Receptionist to do this. But--more importantly--I need a simple way for the receptionist to switch the system into this "night mode".

I know that you can setup in 3cx where you designate the office hours. However this office has rather irregular open times (sometimes they stay later in the day then 5:00 PM), so I can't "lock" them into anything.

Would appreciate any advice on how to implement this---especially with making it easy for the receptionist or someone else at the office to easily turn on or off this "night mode" on an as-needed basis.

 

[Anonymous]

Hi there,

Dynamic opening and closing hours would require, as you have correctly specified, the option to turn on "night mode" at will. This is not possible with the current system. I suggest you post this as a feature request as it is a very good idea in my opinion.

Thanks,

 

[zooeyhall]

Thanks everyone for the advice. I am probably going to record a Digital Receptionist that the office can switch to for their "night mode" operation. I had considered this but--as you know with novice users--any extra effort on their part is too much effort.

However I do feel that 3cx should implement a simpler solution. Per the advice above, I am going to submit this to the feature requests page.

 

[ktikoft]

Why not just set a button on the phone for a night mode Extension. Tehn get teh Receptionist to Just forward all calls to this extension.