BH71 Pro - BH 71 Workstation - no transmission of incoming or outgoing talking

[rscottyd]

I have both of these headsets. Their firmwares are fully updated. If I call the yealink phone they are hooked to, the headset rings and and answers the call when the button is pushed. Both of these devices exhibit the same issue after that. When call is picked up nothing more is heard in headset and there is no audio reaches the caller. It is not the mute, as I can mute and unmute the headset and I get the same response. The workstation is connected to a T58, and the pro is connected to a T46S.

Has anybody else experienced this?

 

[JohnS_3CX]

Hi @rscottyd

As these are connected directly to your Yealink, please contact the manufacturer for support and compatibility inquiries.

Please keep in mind that since the T46S and T58 are older phones, their firmware might be too old to recognize those devices properly, so Yealink Support might be your best bet here.