Bitrix24 - 3CX - CRM Integration

[TobiasE]

Hello 3CX team,

We have a Bitrix24 cloud version and would like to connect it to a 3CX system via. Connect WebHook.

The connection also seems to work. or calls are at least displayed in the Bitrix log.

However, when a call is received, no window only opens to accept the calls. Outgoing calls are also not possible.

Can you help us? VG

 

[TobiasE]

bBitrix scheint den Anruf zu erkennen, leitet auch weiter. Ohne // würde es aus funktionieren

 

[edossantos]

Phone calls are handled from the 3CX client, not from Bitrix. From your screenshot I can see that you're using the 3CX Desktop app, you need to answer the call from there. The desktop app will launch the contact record in Bitrix, by launching a new browser tab when it receives a call. If this is not happening, please check the popup blocker from the browser, because I can see the matched contact in the 3CX Desktop app.

Regarding outbound calls, you need to turn off any telephony provider in Bitrix, so phone numbers are rendered as "tel:" URIs, and the Bitrix in-built phone system is not used.