Bitrix24 contacts are stuck in 3CX phone book

[SMS-Automation]

If a 3CX-Bitrix24 integration is configured, Bitrix contacts are fed into 3CX phone book upon incoming calls and they stay there forever. This is extremely inconvenient!

In 3CX there will be outdated information regardless of updates performed in Bitrix24. Currently the only workaround is to delete each outdated contact manually in 3CX and wait for it to be transferred again from CRM upon the next incoming call. If your contact database is relatively large, such a task becomes unbearable.

For DBMS integrations it is possible to specify TTL for contacts, but in 3CX-Bitrix24 integration there’s nothing like that.

Are there any chances that this issue will be solved?

 

[Konstantin Inochkin]

I agree, +1

 

[edossantos]

Hello @SMS-Automation,

Yes, that's how the server side integration works. Please make this suggestion in the 3CX Ideas forum, so this is considered to be included in the following releases.
https://www.3cx.com/community/forums/3cx-ideas/

Meanwhile, you can use the client side approach instead.

Kind regards.