Blacklisted on paid new cloud SMB.

[rcox]

i have a static public address to which all of the 10 users will be making calls from. but after signing in and getting the trunk setup, i added the mac for the 1 phone and completed the reboot as the guide said to. But the phone came up saying SIP failed to reg and the console now shows my public IP is blacklisted. i need to unblock this blacklist so i can complete the install. is there really a rule saying after setup you cant use the cloud for 24hours or the system blacklists you?

 

[Charles_3CX]

Hi, What IP phone did you try to provision, and was this a router phone? Also, what is its firmware level?

If your IP is blacklisted, then yes, 24 hours, it will be removed from the blacklist if caused by incorrect trying to provision an IP phone as a router hone with incorrect firmware, for example.

 

[rcox]

Hi, What IP phone did you try to provision, and was this a router phone? Also, what is its firmware level?

If your IP is blacklisted, then yes, 24 hours, it will be removed from the blacklist if caused by incorrect trying to provision an IP phone as a router hone with incorrect firmware, for example.

Fanvil x5u 2.4.2 yes it was setup as a router phone. the provision did happen as the password and info in 3cx was applied to the phone for web login. then the blacklist happened.

what are the options for whitelisting our public IP? is the only option for that to upgrade a lic to pro/ent? i would like to get this up and running before porting the main line over.

 

[Charles_3CX]

The X5U firmware must be 2.4.12, but this is not a router phone.

The Fanvil phones that can be configured as router phones are:

• Fanvil X4U-V2, X5U-V2, X6U-V2, X7-V2, X7C-V2, X210-V2 and X210i-V2

If this is a Fanvil X5u-v2, the firmware level must be 2.12.16.22.

https://www.3cx.com/docs/phone-firmwares/

There are no options to whitelist IP addresses, I'm afraid. You may open a support ticket to check further, although you first need to check the actual phone model, remove it from the extension, and update the firmware accordingly.

 

[rcox]

i confirmed the model. with that said i am installing the SBC option instead. But is there anyway to reset my 3cx setup or to remove the blacklist? waiting 24hours is a problem.

thank you

 

[Charles_3CX]

Please try now and access the admin console, delete the phone from the extension that you have tried to add it to, install your SBC, and then check the device's firmware is correct before trying to provision it.

 

[rcox]

working thank you so much.

 

[rcox]

Ok so i have now added the x5u-v2 and updated its firmware. But before the upgrade was completed our IP got blacklisted again. but our phones are still working just can login to 3cx manager. can you please check and clear the blacklist that happened because the firmware wasn't done before adding it to the system. Or can you see what caused the blacklist? thank you so much.

 

[Charles_3CX]

Please note that you must update the firmware before adding it to the system. Please wait 24 hours for this now be removed.

 

[rcox]

it now has the correct firmware and is listed as SBC and online. just the admin and the apps on desktop/ wifi phone will not work. any chance someone could help us out. it would be a good idea to put in the cloud a portal to clear issues so you dont stop work for 24hours. this will cause an issue for the book fairs shipping out. thank you