How to Configure Fanvil X and XU Series

Applies to Fanvil X1S, X2, X3S/U, X301P/G,X303P/G, X4/G/U, X5S/U, X6, X7, X210 series

Fanvil X4 U/U-V2, X5U/U-V2, X6U/U-V2  models

Important

  • If the phone is not new and has been connected to another PBX system, you have to reset it first. See how to do this here.
  • Supported models: X1S(G/P), X2P, X3S(G/G (Lite/Pro)/P (Lite/Pro)/P V2, X3U/U Pro), X4(G/U/U-V2), X5U/U-V2, X6-1.2/X6U/X6U-V2, X7(A/C/V2/C-V2), X210(V2/i-V2), X301(P/G) and X303(P/G).
  • Router phones: X4U-V2, X5U-V2, X6U-V2, X7-V2, X7C-V2, X210-V2, X210i-V2, V62, V64, V65.

Router Phone - A Router Phone or an SBC is required to bundle all SIP traffic over a single TCP port and direct the signalling to the IP Phones. At least one Router Phone is required if your 3CX System is in the cloud or its remote phone connected to an on premise system.

  • X2C, X5S, X6 are marked as EOL by the vendor.
  • Fanvil X1(P), X3(P), X5(G) models can only be manually configured. Read how to configure them Via the Fanvil Web Interface.
  • If you don't want to use RPS, you have to enter the provisioning URL into the phone via its web interface. The phone will be configured automatically and then restart. Use the DHCP option 66 if you have a large number of identical legacy phones (as the URL is different for each phone)
  • Known Limitations
  • Do not use special characters in Extension names or BLF labels.
  • BLF Layout: On Fanvil X4/5 devices the first button is reserved for MWI indication and the second for Headset toggle (on/off).
  • When configuring Fanvil phones as STUN, you need to create a custom template specifying the RTP Port range.

About the Fanvil X and XU models

  • Fanvil X7C: A high-end enterprise IP phone. It features a 5” color adjustable touch screen, 20 line keys and HD audio. Costs start in the region of $137.
  • Fanvil X6U: Features a 4.3” color LCD and two 2.4” color side LCD along 5 line keys with LED light and HD audio. It supports a 6-party conference (V2 version), WiFi, Bluetooth and 20 line keys. Costs start in the region of $105.
  • Fanvil X5U: Ideal for enterprises. It features a 3.5” color LCD and a 2.4” color side LCD as well as 4 line keys with LED light and HD audio. It supports a 6-party conference (V2 version), WiFi, Bluetooth and 16 line keys. Costs start in the region of $129.
  • Fanvil X4U: This is a high-end IP phone. It features a 2.8” color LCD and a 2.4” color side LCD as well as 3 line keys with LED light and HD audio. It supports a 6-party conference (V2 version), WiFi, Bluetooth and 12 line keys. Costs start in the region of $73.
  • Fanvil X210: Features 10 DSS keys on the 4.3" main color display, up to 96 DSS keys (32 physical) on the two 3.5" side color displays, X210 has up to 106 DSS keys in total. It also comes with HD audio, built-in Bluetooth, Wi-Fi connectivity, EHS support, dual Gigabit, PoE and IP camera/SIP door phone integration. Costs start in the region of $208.
  • Fanvil X301P/G and X303P/G Series: Cost-effective SIP phone with 6-way audio conference, HD audio, dual 10/100/1000 Mbps network ports, WiFi and integrated PoE. Costs start in the region of $65.

About the Fanvil V series models

  • Fanvil V62 (Router Phone): An essential business phone ideal for enterprises. It features a 2.7” graphical dot-matrix screen with backlight and HD audio. It supports a 6-party conference, WiFi, Bluetooth and 6 line keys. Costs start in the region of $110.
  • Fanvil V64 (Router Phone): Features a 3.5” color LCD screen and HD audio. It supports a 6-party conference, WiFi, Bluetooth and 12 line keys. Costs start in the region of $150.
  • Fanvil V65 (Router Phone): Ideal for executives and managers. The shell of the handset and keypad is made of antibacterial material. It features a 4.3” adjustable HR color screen and HD audio. It supports a 6-party conference, WiFi, Bluetooth and 20 line keys. Costs start in the region of $200.
  • Router Phone - A Router Phone or an SBC is required to bundle all SIP traffic over a single TCP port and direct the signalling to the IP Phones. At least one Router Phone is required.

Step 1: Identify your Fanvil X and XU model and MAC

Fanvil X and XU phone model and MAC address

Be sure you follow the steps for the right phone model. You can find the model and MAC address on the labels at the back of the phone, or by pressing on the “Menu” and navigating to “Phone status > Phone”.

Take a note of the MAC address, you will need this for the configuration. Find out more about your IP Phone MAC address.

Step 2: Add The Phone to the Extension

From the admin console in your web client:

  1. Go to Users and select the user you want to add a phone for.
  2. Click on the IP Phone tab. Click Configure a phone to add a phone.
  3. Now select your phone model from the dropdown menu.
  4. Enter the phone’s MAC address without dashes or colons, and click Add phone.

Step 3: Router Phone, SBC or LAN?

Configuring IP Phone

  1. If 3CX is on the cloud, you must use a router phone or SBC:
  1. If it is not a router phone you need to specify one or an SBC.
  2. If the phone is a router phone you can configure it to connect directly if you prefer.
  1. If 3CX is on premise or self hosted, you have an additional option, you can select “Local LAN/VPN”.
  2. Click Add Phone to save the phone configuration for this extension.

Step 4: Connect the Phone

3CX will now create provisioning information for the phone and make these available on the provisioning URL. The phone must connect to this URL to retrieve its configuration information and authentication details. You have the following options:

  1. RPS - Connect the phone to the network within 14 days. If it is already connected, restart it. The phone will be configured automatically and restarted.
  2. PNP - If 3CX is on premise or connected via SBC, you can connect the phone to the LAN and look for it in the PNP dialog (Admin Console > Phones > PNP Phones). Right click and assign it to the extension you configured above.

Assigning a phone to an existing user

  1. Alternatively you can login to the phone's webUI and enter the URL manually. You can also use DHCP option 66.

See also

Last Updated

This document was last updated on 29 February 2024

https://www.3cx.com/sip-phones/fanvil-x3-x5/ 

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