Block agent from loging out to Call Queues

[Thulkash]

Hi everyone,

Is it possible to avoid agents from loging out to Call Queues?
I would like that only managers could login/logout agents to a call queue and avoid agents to login/logout themselves.

Thanks for your help!

 

[Charles_3CX]

It is not possible to remove the queue login and logout features from a user's webclient/desktop app or mobile clients, etc. You may consider changing the dial codes for the login and out of queues if using Ip phones, If the agents don't know the dial code, then they will nto be able to log out and also change the behavior of the Away and DND status under their forwarding rules, so if they put themselves in DND or away, they will not be logged out but is this something that you want to do especially if they remain logged in when they are not at their desks to answer calls or even log out at the end of their shifts.

 

[Thulkash]

Ok, too bad. Thanks