call queue

  1. sanch6

    Out-of-office queue's calls report

    Hello, I haven't been able to find out if there's a builtin report for calls from a queue made outside of business hours. Is the only way to filter the entire call log, export it as a CSV file, and work from there? Thanks for your help
  2. sanch6

    Missed calls between ring groups management

    Hello, sorry for the long message. I have a client who is very conscientious about his calls and calls back his clients when they miss calls. They have four phones in the office (two DECT phones and two desk phones) and one in the workshop (a Yealink DECT phone). For incoming calls, they want...

  3. Skill based call routing behaviour

    Hi All, I'm setting up a call queue using "Skill based routing fewest answered", I have encountered that a call will keep ringing users in skill group 1 so long as they are all available until a time when none are available/signed out etc and will pass to skill group 2. Is there a way that once...

  4. Copy Call Handling Features as new

    Pretty self explanatory. I have a customer that uses a lot of of variations of the same call queue, they'd like to copy the baseline one, including the agents and previous ring strategy including hierarchy and then iterate on them. We're finding it cumbersome to copy these call queues by hand...
    • etabora
    • Thread
    • call handling call queue copy copy queue
    • Replies: 0
    • Forum: Server

  5. Round Robin Queue

    Is it possible to set up a round robin queue, or some sort of round robin call routing, where if person #1 doesn't answer, it goes to their voicemail, and not pass to person #2. The next incoming call goes to person #2, the next to person #3, etc...
  6. ASheng

    REST API Endpoint for Live Queue Statistics (e.g., Active Call Count)

    Hello 3CX Community and Development Team, We would like to propose a new feature that we believe would be highly valuable for many partners and customers who manage call center environments. The Idea: Introduce a new REST API endpoint that provides real-time statistics for Call Queues. The...
    • ASheng
    • Thread
    • api call queue dashboard feature request queue rest api statistics
    • Replies: 0
    • Forum: Other

  7. Solved Call queues "continue to hold or press x to leave a message"

    Just looking through the call queue settings. I may be missing it but is there an option for allowing callers to be given the option for an announcement and functionality of "continue to hold or press x to leave a voicemail" V20 / Enterprise

  8. Call Queue behavior

    Hello all! I've been using 3CX for my small office for a few years now. I have been traditionally using ring groups for 3 employees to answer incoming calls with one receptionist being the preferred person to answer incoming calls. If calls are not answered, the calls then go do a digital...

  9. How to make a Call Queue look like they're coming from the same number?

    We have an after-hours extension for work emergencies that routes to a Call Queue. Currently, the original caller's phone number is displayed as the incoming call for this queue. How can we configure it so that all calls through this specific Call Queue appear to come from the same "Emergency"...
    • tmeahl
    • Thread
    • call queue digital receptionist ring groups self hosted
    • Replies: 2
    • Forum: Phone System / PBX

  10. v20 Call Queues and Music On Hold not playing to the end

    I best feature of the Call Queue is Announce Queue Position with Music on Hold playing behind. Unfortunately my on hold music keeps restarting from the beginning, after the position in the queue is announced. If the Announcement Interval is only 30 seconds, then the caller is only hearing 30...
  11. TLCtech

    New call queue just sends to VM or drops calls

    Im hoping someone can help me figure this out. So we currently have a call group to handle our calls between two people who take calls. One user is no longer with us and we are looking for a replacement, so that user is DND and all calls go to the other user. Unfortunately, any calls that they...
    • TLCtech
    • Thread
    • call queue call queue destination call queue multiple calls
    • Replies: 10
    • Forum: Phone System / PBX

  12. No call history for calls forwarded from a Call Queue

    Recently it was brought to my attention from an employee that they saw an incoming forwarded call but didnt answer cause they were busy. However, later when they tried to find that missed call, it was nowhere to be found in the call history. I tried replicating the issue with my own extension...
    • Zisis
    • Thread
    • call queue forward calls missed call
    • Replies: 2
    • Forum: Web Client

  13. Improvement for call queues

    Hi, We need an improvement for call queues for administrators and notifications. We would need to define per administrator whether he receives notifications or not. We would need to be able to define administrators who do not receive notifications. Could you take this improvement for next...
    • Nicolas Borowy
    • Thread
    • administrator call queue improvement notification
    • Replies: 0
    • Forum: Other

  14. CALL QUEUE DISTINCTIVE RINGER

    I have several Call Queues setup for various purposes. How can I set a distinctive ring for each of the queues? The phones in the system are X5U, X6U, X2U, and Yealink W70B

  15. Solved Call Queue users are logged in, but status shows logged out.

    In our call queues, our agents who are a part of that queue show as logged into the queue on their client, and in the admin interface. However, when we look at the Pannel and any specific queue it shows everyone logged out. When calling the queue the call doesn't ring on anyone's phone but goes...

  16. Reject an incoming call in order to make an outbound call

    We are experiencing the following issue... We have a handful of extensions in a call queue that are set with a 'ring all' polling strategy. We need to have the ability for an agent in this call queue to be able to reject an incoming call (on their handset), and make an outbound call. This...
    • cbsc
    • Thread
    • call queue outbound call rejected calls snom d865
    • Replies: 6
    • Forum: Phone System / PBX
  17. sylsau

    Solved Connection for pickup failed

    we have a small system 3CX Version 18.0 Update 8 (Build 939) incoming calls are handled by a call queue. Users are Synced with MS365 + Teams. We have 4 Queue members with ring all settings. When incoming call one user has every second a failure, see screenshot. The Call notification flashing...
    • sylsau
    • Thread
    • call queue incomming call failure
    • Replies: 2
    • Forum: Web Client

  18. Call Flow Question

    Good morning 3CX brains-trust, I have a ring group scenario to pose to you all, to see if there's solution rather than a work around. We are a school who have a number of extensions associated with a department rather than a person (IT department, Maths Faculty etc). Working with the IT...

  19. Agent Logout/Pause Reason

    Hello! We are currently competing with Yeastar and it appears that this feature is a deal breaker. The customer is requiring a feature that will enable their agent to provide logout reasons when they try to log out (i.e., break, lunch, meeting) and be able to run reports similar to the AGENT...
    • dsitechnology
    • Thread
    • call queue feature request
    • Replies: 0
    • Forum: Other

  20. Strange Call Routing between Queue and System Owner Extension

    3CX Hive Mind, We have a weird one for you. Has anyone else experienced this? And if so do you have any idea what is causing it? We have experienced this twice now. The first time was with a customer's system. The second time is with ours. We first noticed this after having to...
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