Block new employees from monitoring management calls but allow training calls

[phonegirl92]

In our office, we use the call monitoring/listen in tool to allow new employees to shadow existing employees. The managers need to be part of their department's group and queue but we want to block employees from listening in on their calls. If possible, we want to sometimes allow listening to manager calls for training and sometimes disable it, but we would accept an all or nothing option if we have to block it full time. We see no option to block listening to individual users. Are we out of luck or is there an option we are not considering? I thought maybe if I set up a MANAGERS group and do not grant access to listen to those calls, it would override the option where we do gave access to listen to SALES group calls, but I guess not. Thanks to anyone with ideas.

 

[Saqqara]

Not sure if this will work, an extension can be a member of two groups I think.

Create a group will the new employee as manager, and add the extensions the person needs to listen to.

Just take the extension out of the normal group during the training.