Bounce block list

[KenAtmosphere]

Hi All,
Is there a way to remove email addresses from the Bounce Block list? We have a client who has one account that can receive email notifications but two other accounts in the same domain don't get any email notifications. When doing an email trace, after sending test emails, there is no sign of any email being sent to those two accounts from 3CX.
Everything I've read seems to indicate they might have been added to the bounce block list (they did have a "glitch" with DNS but that has since been resolved). What I read seemed to indicate email is only blocked for 7 days...?

thanks all

 

[bitn2]

Yes, this should be solved after 7 days. Otherwise raise a ticket.

 

[Alphabetic]

For the time being you could try plus addressing them to get you by. [email protected]

 

[NikosT_3CX]

@KenAtmosphere were these new extensions ?
The most common issue here is that the extensions are setup first, the admins setup the emails but the actual email
addressed are not created yet.
So the PBX tries to send an email, the response is that the user does not exist and then the email is bounced.
Send an email here with the specific emails and the team will check it out.