Solved Break Time not considered after Update 3CX SMB 20.0 Update 1 Build 671

[bytesolutions]

Good morning everyone.
I have several 3CX SMB configurations with different destinations for: - office hours - break times - closed offices.
For a couple of days, on all installations I have been finding that the break times no longer work. The destinations are - Office hours or closed offices. The "break times" rule is completely overridden.
I checked the rules in the "Call Management" tab, the office hours and related time zones and also the rules in trunk settings, but everything is correct. Until a few days ago, everything worked correctly with 3CX SMB v.18.
Is this a known problem?
Thank you all

 

[Charles_3CX]

Can you please send us a screenshot of the configuration of office hours?

 

[bytesolutions]

This is the complete setup.
It is now 3.41pm (in Italy) and the "Break Time" rule should be active and therefore ring group 36960 should ring after playing the "intro" message. But no, end the call after playing the "Office closed" message.

 

[bytesolutions]

Can you please send us a screenshot of the configuration of office hours?

I forgot to mention your message in reply. Sorry

 

[Charles_3CX]

Please note that your break times need to be inside your office hours for this work.

 

[bytesolutions]

Please note that your break times need to be inside your office hours for this work.

So the office hours must be 8.00 - 22.00 and the break time must be 15.00 - 22.00? Can you confirm?
Up to version 18 the above configuration was working.

 

[UrielFoster]

Check the "break time" rule settings in the "Call Management" section of 3CX SMB v.18, make sure they are configured correctly for time zones, and also consider changes in trunk or call routing settings that could affect the application of these rules, If unsuccessful, contact 3CX support for further assistance.

 

[TheodorosG_3CX]

There should be no issue if this is configured properly.
Check again the hours or reconfigure. In case further clarification is required you can always contact the Technical Support.

 

[RileyCassie]

Where can I setup my own robot call on 3cx

 

[OlegR_3CX]

@RileyCassie Are you referring to an IVR/Digital receptionist, where the system will play back the prompt and offer the options?
If that is the case, you do that in the Admin panel >> Call handling >> Digital reception

 

[AWS2P]

It seems to me I got the same problem with break ignored since migration to V20, OOH and OH are finely working, I need to check once more on monday to be sure it's not me appreciating the case wrongly

 

[TheodorosG_3CX]

Let us know the outcome.

 

[AWS2P]

Well , today it works fine during break time so it was me having tested it badly

 

[OlegR_3CX]

@aws2p
Thank you for the feedback provided and glad to hear its working for you.