Break Times not routing

[RichT]

Break times isn't working for me.

in settings, Language and office hours. i set break time as below (times for test purposes only) and ring during the break time expecting the calls to go to ext 111 voicemail (see further below) but the calls still go to the IVR 800 daymessage.

it looks simple enough but I cant figure out why it isn't working.

what am i doing wrong please?

 

[Evolute IT]

You need to set office hours for the break times to work.

 

[RichT]

Thanks for response.

i have got it working by splitting the day into 2 open times in the inbound rules for the DDI "Set up Specific Office Hours for this rule" and it does what i want this way (bottom screen shot) but couldn't get it to work using breaktime settings in the language and office hours - unless of course the "break times" is for something else?

Anyway sorted now so thanks again.



Set up Specific Office Hours for this rule