Broadvox Setup Question

[brianoakes]

Howdy,

I am in the process of building my first 3cx. So far, i'm quite impressed. We are using Broadvox and have 3 GoLive and 3 GoAnywhere trunks.

Here is my question. I have a Inbound rule for each of the phone numbers assigned to the account. However I have 2 VOIP Trunks defined each have 3 similantious calls. When I call a number that is NOT listed as the primary for the GoLocal or the GoLive accounts, I get a message that says all Circuits are busy. I don't think the message is coming from 3CX. I think it's coming from Broadvox. So should I define each inbound? Right now we have a one to one match. 6 did and 6 trunks.

When I provisioned witbh Broadvox the engineer wanted to go home, so he was quite brief.

So do I need to configure the other trunks, or just the primary number? We have a 3CX support contract, and will probably check with them next week, but it seemed like a noob question so I figured I would see if someone could clarify it for me. Appreciate it!

 

[craigreilly]

Does broadvox roll the lines into each other ?
Doesn't sound like a 3cx message but to be sure you could unplug from the network and try the same test.

I'm guessing you could setup the primary to roll to the secondary with broadvox when it is busy. Otherwise if the primary trunk is busy your callers will get all circuits busy.
It seems too difficult to have to publish multiple phone numbers for your business.

 

[brianoakes]

It sounds like I need to configure additional viop trunks, or they need to route the calls over the existing one. Not exactly sure how that works yet with them.

If anyone uses Broadvox, let me know how you do it. I was hoping to do some testing this weekend. I am sure it's a noob question. Appreciate it!

 

[craigreilly]

Looking forward to hearing your solution. I have no experience with Broadvox.

 

[leejor]

When I call a number that is NOT listed as the primary for the GoLocal or the GoLive accounts, I get a message that says all Circuits are busy.

When this happens, do you see a 3CX log, indicating that an incoming call has been rejected, and perhaps, the reason?

 

[lneblett]

Look here, maybe this will help:

http://www.datapointsoftware.com/external_files/2-LIBRARY/DOCUMENTS/PDF/DPS_VOIP/Online_Document%252fBXSIP%252f3CX_Broadvox_Tech_App_Note0908.pdf

 

[jpillow]

@Craigreilly Broadvox does roll the lines into eachother, one sip trunk with however many call paths you want. That error message is definitely a Broadvox error message usually received when all call paths are in use. ie you have 3 sip trunks and a 4 call attempts to come in or go out. I'd contact Broadvox customer service directly, it really the only VoIP service provider I use and their support is great for the most part.

 

[brianoakes]

Thanks for all the info. I will give broadvox a ring on Monday. I had emailed them about something else. They seem to be a bit busy now. I'll let everyone know.

 

[brianoakes]

Just wanted to update everyone. After a few emails back and forth to Broadvox, and them saying the problem is on my end. It "magically" started working. Keep it mind I didn't change anything. So far, I'm not impressed. But from what I hear, once you get the config working... then it's problem free. So time will tell

 

[jpillow]

Definitely a Broadvox problem as that is a Broadvox error message. True sometimes its a pain to get setup, once it's up your good to go.