browser not popping up when been called on the webclient with a number registered on suitecrm

[Nathan D]

Hi Support when I make a test call to see if my browser would pop up it doesn't. Also when testing the same phone number from server-side it shows the error message below:
CRM Integration is working OK but contact number does not exist. Check log for more info or try a different number.
Below is my Xml. Please help

 

[TheodorosG_3CX]

What is the error that you receive?

 

[Nathan D]

CRM Integration is working OK but contact number does not exist. Check log for more info or try a different number.

 

[TheodorosG_3CX]

Under Dashboard<<Advanced<<Contacts<<Options, is the matching strategy set to match exactly?

 

[Nathan D]

Yes

 

[TheodorosG_3CX]

I would suggest that you set the PBX in verbose, make a test call from a number that is no also configured as a mobile number of an extension and check the system service log file. This log will give you the information that is or not returned from the CRM

 

[Nathan D]

I have Done that also and everything seems fine

 

[TheodorosG_3CX]

What does the CRM returns as a result?

 

[Nathan D]

The error is contained in the txt file attached

 

[Nathan D]

Hi Support. I still haven't found a solution. PLease help

 

[rsp#24]

@Nathan D, I am using attached xml to pop-up my account of client in SuiteCRM 7.13 if that calls-in. But, I am not able to configure it within 3cx CRM. How to do it?
Please help