Budge Tone 201

[SS Limited]

Has anyone managed to get these phones working with 3CX? Were experiencing trouble with simply getting 3CX setup.

We are using the following:
Dedicated machine running 3CX
1 x Grandstream GXW4104
6 x Grandstream Budge Tone 201

After following numerous guides available I believe the machine is setup correctly, extensions are recognised, telephone to telephone calls work however outgoing and incoming calls are not working.

Below is a sample of the log which makes me think that it could be the phone, any ideas welcome.

16:24:17.547 [CM503008]: Call(7): Call is terminated

16:24:17.547 [CM503008]: Call(7): Call is terminated

16:24:08.343 [CM503007]: Call(7): Device joined: sip:[email protected]:5060

16:24:08.327 [CM503007]: Call(7): Device joined: sip:[email protected]:5060;transport=udp

16:24:08.311 [CM505002]: Gateway:[Grandstream] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4104 (HW 1.1, Ch:8) 1.0.1.10] Transport: [sip:192.168.1.1:5060]

16:24:08.311 [CM503002]: Call(7): Alerting sip:[email protected]:5060

16:24:05.254 [CM503024]: Call(7): Calling PSTNline:xxxxxxxxxxxx@(Ln.10000@Grandstream)@[Dev:sip:[email protected]:5060]

16:24:05.254 [CM503004]: Call(7): Route 1: PSTNline:xxxxxxxxxxxx@(Ln.10000@Grandstream)@[Dev:sip:[email protected]:5060, Dev:sip:[email protected]:5062, Dev:sip:[email protected]:5064, Dev:sip:[email protected]:5066]

16:24:05.223 [CM503010]: Making route(s) to <sip:[email protected]>

16:24:05.223 [CM505001]: Ext.1006: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream BT200 1.1.6.46] Transport: [sip:192.168.1.1:5060]

16:24:05.191 [CM503001]: Call(7): Incoming call from Ext.1006 to <sip:[email protected]>

16:09:53.884 [CM506001]: STUN request to resolve SIP external IPort mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.1.1:5060

16:04:35.394 [CM503015]: Call(6): Attempt to reach <sip:[email protected]> failed. Reason: Server Failure

16:04:35.301 [CM503024]: Call(6): Calling PSTNline:xxxxxxxxxxxx@(Ln.10000@Grandstream)@[Dev:sip:[email protected]:5066]

16:04:35.191 [CM503024]: Call(6): Calling PSTNline:xxxxxxxxxxxx@(Ln.10000@Grandstream)@[Dev:sip:[email protected]:5064]

16:04:35.082 [CM503024]: Call(6): Calling PSTNline:xxxxxxxxxxxx@(Ln.10000@Grandstream)@[Dev:sip:[email protected]:5062]

16:04:35.020 [CM503024]: Call(6): Calling PSTNline:xxxxxxxxxxxx@(Ln.10000@Grandstream)@[Dev:sip:[email protected]:5060]

16:04:34.973 [CM503010]: Making route(s) to <sip:[email protected]>

16:04:34.957 [CM503001]: Call(6): Incoming call from Ext.1006 to <sip:[email protected]>

15:59:34.876 [CM503008]: Call(5): Call is terminated

15:59:16.764 [CM503007]: Call(5): Device joined: sip:[email protected]:5060

15:59:16.733 [CM505002]: Gateway:[Grandstream] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4104 (HW 1.1, Ch:8) 1.0.1.10] Transport: [sip:192.168.1.1:5060]

Thanks in advance

James

 

[leejor]

I would double check your settings in the GXW4104. If you can make Ext to Ext calls, then I would assume, although I could be wrong, that the phones are working OK. Can you make an outgoing call using the 3Cx softphone or any other type of SIP phone? If that fails then it almost certainly points to a configuration problem in the gateway.

 

[SS Limited]

Is there anyway that we can test the system with without the phone? We do not have any other phones available to use unfortunately.

I am, however fairly confident in that the gateway was setup correctly, I have followed both guides available here (3CX) and from Grandstream, is there anything obvious I may have missed or anything I can post here for you guys to spot the probable and most likely obvious newbee mistake!?

 

[SY]

You didn't specify what is the problem with outgoing/incoming calls to/from gateway.
Is it "no audio"?

Thanks

 

[leejor]

You can load the 3CX softphone http://www.3cx.com/VOIP/softphone.html or x-lite http://www.counterpath.com/x-lite.html&active=4 (or any other SIP phone software) onto a PC and register it as an extension for testing.

 

[SS Limited]

You didn't specify what is the problem with outgoing/incoming calls to/from gateway.
Is it "no audio"?

That is correct, it sounds almost static, no error beeps it simply dials the number and then appears to 'connect' i.e. the timer starts counting the call and all that you get is static sound.

Will now try out the soft phones and will let you know how I get on.

Thanks for you help so far folks.

 

[SS Limited]

OK, still no go, maybe its not the phone but as leejor suggested the gateway itself, I’ve posted up screen shots of the settings page to see if anyone can spot anything obvious?