Budgetone BT102 and 407 proxy error

[scroucher]

Good afternoon,

I'm trying to configure a remote Budgetone BT102 with the last firmware to connect to the current version of 3CX. At the PABX end I have a Draytek 2820 with all the required ports open, static IP and no stun server set. The firewall test confirms that all ports are ok. At the remote end I have Motorola surfboard router which the Budgetone correctly reports as being full cone nat, so no port forwarding needs to be set. Problem is, the Budgetone doesn't register. I've set the 3CX logging on the highest level but nothing at all is logged.

I then tried installing Wireshark and both ends and can see that 3CX is sending back error 407, proxy authentication required. I presume I therefore need to specify proxy settings in the BT102, but how?

Thanks,

Steve

 

[scroucher]

Thanks for your reply, the logs show very little in verbose mode:

09:15:40.579 Currently active calls [none]
09:15:10.564 Currently active calls [none]
09:14:38.565 Currently active calls [none]
09:14:06.566 Currently active calls [none]
09:13:34.566 Currently active calls [none]
09:13:02.567 Currently active calls [none]
09:12:30.567 Currently active calls [none]
09:11:58.568 Currently active calls [none]
09:11:26.569 Currently active calls [none]
09:10:54.569 Currently active calls [none]
09:10:22.570 Currently active calls [none]
09:09:50.571 Currently active calls [none]

I know the logging as working as my two local extensions give this:

09:22:36.571 Currently active calls [none]
09:22:26.650 [CM102001]: Authentication failed for SipReq: REFER 10.0.0.18 tid=47acac9e cseq=REFER [email protected]:5060 / 1001 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
09:22:26.650 [CM302002]: Authentication failed due to unidentified source of: SipReq: REFER 10.0.0.18 tid=47acac9e cseq=REFER [email protected]:5060 / 1001 from(wire)
09:22:26.384 [CM302001]: Authorization system can not identify source of: SipReq: REFER 10.0.0.18 tid=640115d6 cseq=REFER [email protected]:5060 / 1000 from(wire)
09:22:24.306 [CM504001]: Ext.101: new contact is registered. Contact(s): [sip:[email protected]:5060;transport=udp/101]
09:22:24.290 [CM504001]: Ext.100: new contact is registered. Contact(s): [sip:[email protected]:5060;transport=udp/100]
09:22:04.572 Currently active calls [none]
09:21:32.573 Currently active calls [none]
09:21:00.573 Currently active calls [none]
09:20:43.199 [CM504002]: Ext.101: a contact is unregistered. Contact(s): []
09:20:43.167 [CM504002]: Ext.100: a contact is unregistered. Contact(s): []

My router, a Draytek 2820, has the following open ports:

TCP/UDP 5060
TCP/UDP 5080 ~ 5130
UDP 9000 ~ 9499

I've also setup QoS as per the instructions as I understand this has some effect on the way the Draytek does NAT. Wireshark at both ends show the traffic, but something is obviously getting lost somewhere for 3CX to not show anything in the logs. I presume I need to open more ports, but don't know which.