When using the ReportCall CRM API, the reported call is incorrect when the call is transferred locally:
- External calls is picked up by Agent 001 (30 secs)
- Agent 001 transfers to Agent 002
- Agent 002 talks with client (5 minutes)
The reported data shows a duration of 30 secs and Agent 001. This should be either 5:30 and Agent 002. Or both parts should be send, but I guess that would be a bit complicated.
- External calls is picked up by Agent 001 (30 secs)
- Agent 001 transfers to Agent 002
- Agent 002 talks with client (5 minutes)
The reported data shows a duration of 30 secs and Agent 001. This should be either 5:30 and Agent 002. Or both parts should be send, but I guess that would be a bit complicated.
