[Bug] DTMF Stops accepting digits in voicemail

[KerryG]

I was cleaning out a mailbox manually that had about 110 voicemails in it. At about 40 messages of hitting 3 then # the system would stop accepting the DTMF tones and I would have to log out of voicemail and dial back in for it to start recognizing the tones again.

 

[LeonidasG_3CX]

Hi,

This is a feature / security measure to stop abuse / DoS attacks against the PBX.
The IVR Automatically stops accepting DTMF's after a specific amount of DTMF's have been sent during a single session.

The amount of DTMF's you need to press is well over 100 to even trigger this. :lol:

 

[KerryG]

While this is probably pretty rare, the system should never simply stop functioning. A better solution would be to play a message like "DTMF tone limit reached, please restart your session to continue" this way a user knows that something is happening and what to do versus simply having the system stop working with no notification.

 

[LeonidasG_3CX]

Yeah agreed.

I'll see what can be done regarding that.
Maybe a message to prompt the user that he's reached a limit or another message of sorts...

 

[KerryG]

I think that would be far preferable to just not working. Thanks.