Bug Report

[Mehrez8012]

Hi all

how can we report a bug in the operation of 3cx?
I currently have an 8sc Pro license, but my users can start and stop recording which should only be possible with an enterprise license!!!
and I can't deactivate it since the button is greyed out.

 

[Evolute IT]

Hmm you misunderstood:

Enterprise license allows you to BLOCK users from start/stop.

In the Pro license, you cannot block them. Notice that it's checked and disabled.

Your partner didn't inform you of this?

 

[Mehrez8012]

Thank you for your reply.
I installed and managed it myself
i didnt check well this option and misunderstand the meaning because when they say "Start / Stop Call Recording Rights" for me that give the possibility to allow them to start and stop not the opposite. they made us pay to have what should be configured by default.

 

[Evolute IT]

Thank you for your reply.
I installed and managed it myself
i didnt check well this option and misunderstand the meaning because when they say "Start / Stop Call Recording Rights" for me that give the possibility to allow them to start and stop not the opposite. they made us pay to have what should be configured by default.

Actually, for compliance issues, it cannot be that way by default.

I suggest you upgrade to Enterprise as the difference in price is very small.

 

[Mehrez8012]

yes thats what i will do
Thanks for your fast reply.

 

[Evolute IT]

No worries! If you want a partner in the future for assistance, don't hesitate to use our partner ID!