Solved Busy on GSM call

[ArneDery]

Hi,

I've been looking in the forum but was not able to find it.
On android we used to have the option in the advanced settings of the 3CX app to be busy on GSM call.

However in version on my phone I'm not able to find the option.
currently running version 18.1.5.259

Does anyone know if this is still possible, as this is a very usefull feature for 'road warriors' using only the softphone on smartphone.

thanks in advance for the reply

 

[ICT_Funkyjunk]

bump, we could use this feature as well

 

[jbrilliant]

Yes. I'm getting complaints from users on Pixel 7's just ringing over the top of a GSM call, so anything to stop this would be great. does anyone know when or WHY it was removed?

 

[ThomB_3CX]

@ArneDery @ICT_Funkyjunk @jbrilliant Thanks for your feedback
This option was removed since 2018, with the introduction of Telecom API.
TelecomAPI is not able to distinguish between a GSM call and 3cx calls.
We are working on improving this in future updates with less distracting ringtones in this situation

 

[ArneDery]

@ArneDery @ICT_Funkyjunk @jbrilliant Thanks for your feedback
This option was removed since 2018, with the introduction of Telecom API.
TelecomAPI is not able to distinguish between a GSM call and 3cx calls.
We are working on improving this in future updates with less distracting ringtones in this situation

thanks for the response, looking forward to any updates on this.

 

[ThomB_3CX]

@ArneDery
Sent you a private message about the matter above

 

[ICT_Funkyjunk]

Can you PM us as well possibly? Thanks

 

[ThomB_3CX]

@ICT_Funkyjunk sent

 

[mgreggio]

Can you send us as well possibly? Thanks

 

[ThomB_3CX]

@mgreggio

We have released V20 Beta of the Android client which should fix this issue:
https://www.3cx.com/blog/change-log/3cxphone-android-build-history/

You'd have to join the BETA program to get this update. Just launch the Play Store, search for 3CX, and while in the Apps information page (where you see Uninstall & Open) scroll down to where it reads "Join the Beta" and press "Join".

It may take a few minutes but once complete you will see the Update button available for you to install the latest Beta app.

At any time, you may leave the Beta program by following the same steps to where the app information page reads 'You're a beta tester' and tap on 'Leave'