mobile app

  1. Allen_Miller

    Solved Access Shared Park call from mobile app

    In the IOS/apple mobile app, when not in a call, the user can tap the magnifying glass from the dial screen, type SP1 in the search area and access the call parked in SP1. Can this feature be added to the android app? Thanks. Regards, Allen Miller
    • Allen_Miller
    • Thread
    • android apple ios mobile app shared park
    • Replies: 2
    • Forum: Android

  2. SOLVED: Mobile and IP phone ringing simultaneously

    Hi, I've just finished setting up a 3CX cloud server with a SIP Trunk and users. Currently, we have 1 receptionist where all the calls come in. She works from home 1 day so she also has the 3CX app on her phone. The idea is to only ring her mobile phone (3CX app) when she is working from...
  3. phoneguy84

    Contacts Visibility Difference Between Mobile and Web Client

    We have noticed an issue with a contacts visibility difference between the mobile client and the web/desktop client. In the mobile client, a user can see all extensions across the system including other departments. This is problematic when we are hosting distinct and separate groups within the...
    • phoneguy84
    • Thread
    • android contacts departments ios mobile app web app
    • Replies: 4
    • Forum: iOS

  4. 3CX v20 ring group to ring only desktop app, not the mobile app

    hi guys, im trying to make a setup were i create a ringgroup/similar and thsi ringgroup will only ring only on the desktop app and not on the mobile phone app. is this somethign possible on 3cx?

  5. Solved Extensions showing not registered for soft phone users V20

    Hello, I have a client who a majority of users work remotely. They use their cells to register their extensions to their 3CX app. I have been noticing when the users close the app on their cells that the extension becomes unregistered in the PBX. Calls cannot be transferred to these users and...
  6. sanch6

    Is it possible to set a status to only ring mobile app and not deskphone ?

    Hi, A customer asks me if this is possible to set a status to only ring mobile app and not his deskphone when he is out of office ? I already do the opposite: only ring deskphone and not the app but not the app but can't find how to do the other way. Is it only achievable via separate...
  7. sanch6

    Do not ring mobile app

    Hi, is there a way to easily enable or disable to ring the mobile app linked to an extension? A customer doesn't want to have his mobile app ringing when he's at the office and because he already has his deskphone ringing. Another doesn't want to have his mobile app ringing when out of office...
  8. kinetix

    V20 "RESET" Flexibility

    In V18, we had the ability to reset,or "Regenerate" the specific passwords we may have needed to have reset. In V20, we can only "RESET" and it resets all the passwords. It would be great to have the specific flexibility back again. Here is our use case: - 150 User Extensions. - Most are...
    • kinetix
    • Thread
    • mobile app password reset reset web client
    • Replies: 1
    • Forum: Server

  9. Solution for provisioning errors on the 3CX mobile app after upgrade to v20 (Android & iPhone)

    Upon upgrading to v20, more than a few users from different instances could not longer access the system through their 3CX mobile app. When they would scan the QR code from their user screen or the web client, they would receive an eror message, typically 404, even though the FQDN resovled to...
    • Jim_NX
    • Thread
    • .3cxconfig mobile app provision provisiong qr code v20
    • Replies: 0
    • Forum: Android

  10. Is there a way in V20 to transfer a call to shared parking on mobile? If not, any suggested workarounds?

    V20 has broken my small business's ability to operate as usual, as we are no longer able to transfer a call to SP1 using the 3CX mobile app. We have many users that mainly work with mobile, both Android and iPhone. Our usual workflow on V18 was: - original recipient answers call (we don't...
    • OhNo
    • Thread
    • android call parking iphone mobile mobile app parking shared park shared parking transfer v20
    • Replies: 18
    • Forum: Phone System / PBX

  11. Abandoned queue calls

    Hello, One of our customers is only using the 3CX mobile app. They noticed there are no notifications of missed calls. After looking in to it, I found out that they are members of a queue and that the abandoned calls of the queue are not registered in the mobile app. I guess this is by design...
    • Ronald Lysmont
    • Thread
    • abandoned queue calls android client mobile app
    • Replies: 2
    • Forum: Android
  12. JamieLewisIBT

    3CX Desktop App and Mobile App

    When a call is transferred and not answered on the Yealink handset it shows the originator caller ID but in the apps it only shows the transferee as the missed call, Can we change this, if not can you put a path in the missed call such as 07xxxxxxxxxxx, Dave 203 Many Thanks

  13. Incoming normal mobile calls interupting 3CX calls

    Hello, Does anyone know if there is anyway to make normal mobile calls show as busy when on a call using the app?. Several customers have queried this on both Android and IOS. TIA

  14. Turn off 3CX mobile app while allowing the web client

    Hi, Is there a setting to turn off access to the iphone/android mobile app for an extension while allowing the user to continue to use the web client? We want to make sure the user is at their computer rather than answering while away on their personal cell phone. Thanks!
    • Joey D.
    • Thread
    • mobile app web client
    • Replies: 1
    • Forum: iOS

  15. disable extension in the cell phone app

    Gostaríamos de desabilitar o uso do aplicativo do celular para uma extensão específica ou até mesmo desabilitar o uso do aplicativo para todas as extensões.

  16. Live chat with Mobile APP

    Hello, How can I use live chat with mobile application? We have mobile app and want to add live chat to it
    • techsup
    • Thread
    • integration mobile app
    • Replies: 1
    • Forum: Live Chat
  17. ArneDery

    Solved Busy on GSM call

    Hi, I've been looking in the forum but was not able to find it. On android we used to have the option in the advanced settings of the 3CX app to be busy on GSM call. However in version on my phone I'm not able to find the option. currently running version 18.1.5.259 Does anyone know if...
    • ArneDery
    • Thread
    • android busy on gsm mobile app
    • Replies: 9
    • Forum: Android

  18. Web App Availability Continuously Shows Every User as 'Available'. Help Please!

    Hi all, We've recently installed 3CX to our Azure cloud environment, with a SBC installed in our local data centre. Testing so far has gone great, desk phones are registering, calls are working between apps and phones/mobiles, all good! But one big issue that we need to fix before rolling out...
    • MAWWICT
    • Thread
    • availability azure install mobile app web app
    • Replies: 3
    • Forum: Web Client

  19. How to enable simultaneous hang-up across mobile app and desk phone?

    We're facing an issue with any user who has 2 or more connected devices, mobile app and desk phone. When he receives a call and decline it from on device, the other device keeps ringing until the call is forwarded to voice mail. We need to configure the system to decline the call with a busy...
  20. JamieLewisIBT

    Version on Management Console to include, Desktop App & Mobile App version

    This would be great as we are about to look at updating our kits but with the recent security issues we need to be sure what our customers are running without having to install the program, for obvious reasons.
    • JamieLewisIBT
    • Thread
    • desktop app management console mobile app security version
    • Replies: 0
    • Forum: Server
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