Bypass Hold of SIP Service Provider

[Deepak | Aastitva.com]

Hi,

When 3CX puts a call on hold, the call is getting held. The moment the call is getting on-hold, the IVR of the service provider is getting active. Then when the call is coming back after hold, the call is giving noise.

The service provider team tried disabling the hold. The moment they are disabling the hold, the call is not getting terminated and gets dropped, even before the hold.

How can we solve the problem?

Regards,
Abhijit

 

[OlegR_3CX]

Hello Abhiji and hope you are doing well.

On the 3CX System end, in the trunk settings (Options tab >> Advanced category), make sure that the options :
- Supports Re-Invite
- Support Replaces
are OFF

 

[Deepak | Aastitva.com]

Hi @OlegR_3CX - This worked. Thanks a lot. It solved lot of issues.